Refund policy

Last updated: Oct 8, 2026

We want you to love your Buffy order. This policy covers orders shipped within the United States from buffyprotein.com. Food and apparel are handled differently, as explained below.

Food Orders

For food safety reasons, we cannot accept returns of Buffy dips or other food products. If your food order has a problem, we will make it right:

  • Arrived damaged, warm, or leaking, or the wrong item was sent: email contact@buffyprotein.com within 48 hours of delivery with your order number and photos of the product and packaging.
  • Do not eat any product that arrives warm, damaged, or past its "use by" date.
  • Once we review your claim, we will send a replacement or issue a full refund for the affected items. You do not need to send anything back.

We are not able to refund or replace food that spoiled because a package was left outside after delivery or was not refrigerated promptly, or orders that could not be delivered because of an incorrect shipping address.

Apparel and Merchandise

You can return Buffy apparel and merchandise within 30 days of delivery. To be eligible, items must be unworn, unwashed, and unused, with original tags attached and in the original packaging, along with proof of purchase.

How to start a return

  1. Email contact@buffyprotein.com with your order number and the items you want to return.
  2. If your return is approved, we will email you a prepaid return shipping label and instructions.
  3. Pack the items securely and ship them back using that label.

Please do not mail items back without requesting a return first; we cannot accept returns sent without a label from us.

Exchanges. The fastest way to get a different size or color is to return the original item and place a new order.

Damaged or incorrect apparel. If an item arrives defective, damaged, or wrong, email us within 7 days of delivery with your order number and photos, and we will send a replacement or refund at no cost to you.

Refunds

We will email you once we receive and inspect your return and let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refundable unless the return is due to our error.

If more than 15 business days have passed since your return was approved and you have not seen your refund, email contact@buffyprotein.com.

Items That Cannot Be Returned

  • Food products, except as described under Food Orders
  • Sale or final-sale items
  • Gift cards
  • Apparel that has been worn, washed, or altered, or is missing its tags

Shipping Area

We currently ship only within the United States.

Questions

Email contact@buffyprotein.com or use our contact page. These terms are part of our Terms of Service.